Warning - really rant filled blog post ahead...
So last Friday our phone and broadband fell over. I'd had an SMS during the day from my ISP warning it had fallen over, but given it popped up a few hours later I didn't think anything of it. Until it unceremoniously fell over again in the evening. I'd spotted a BT engineer up the pole behind the house in the morning so my immediate thought was they'd messed up the work they'd tried to do.